Terms & Conditions

Booking Terms and Conditions

1. All bookings are entered into by "The Client", with Asian Heritage (P) Ltd, hereafter referred to as "The Company."

2. All bookings are subject to our standard terms and conditions, as outlined here, and accepted by The Client on their signing the agreement with The Company.

3. Terms and conditions

(A) Bookings

OnceThe Client/The Companyhave agreed uponaprogram/trip - with services, dates andprices specified in writing or verbally- the Client should complete and sign the booking/agreement form.

(B) Payments

Deposit should be 50% of total amount per person (to be agreed).
Confirmation: On receipt ofdeposit The Clients place on the program will be confirmed.
Balance: Due no later than 60 days prior to departure.
Method: By bank transfer, credit card, cheque, or by cash.
Note: Bank charges will be charged at cost and payment by cost entails 3% extra.
Balance not received by the agreed date: We reserve the right to cancel the booking and the deposit will be forfeited - unless The Client specifies another datewhich The Company accepts.Company accepts.

(C) Cancellation

Trip cancelled by The Company:
If there are not enough group for a fixed departure The Client will be offered an alternative trip, at least 4 weeks prior to departure, or receive a full refund - whichever The Client prefers.
The Company is not liable for additional losses incurred by The Client (i.e. connecting flights etc).
Trip cancelled by The Client:
60 days prior to departure deposit is forfeited.
30 days prior to departure deposit and 50% of fee is forfeited.
12 days prior to departure 100% forfeited.

(D) Change of Itinerary

By The Company: Will be discussed, if not suitable The Client may cancel, and bothdeposit and fee will be returned. If The Client does not cancel, any reasonable extra costs will be Bourne by The Company - or on a share cost basis, to be agreed in advance.
By The Client: Iffeasible this will be done, extracosts will be agreed in advance andinvoiced to The Client.

(E) Insurance

The Company reserves the right to cancel any trip where The Client does not have suitable insurance - that also covers helicopter evacuation for ill health/accident.

(F) Complaints

The Client willinform the group leader/Sirdar, explain the issue tobe resolved "in the field". In the event thataction taken is not to The Clients satisfaction, The Client must take direct contact with the Marketing/Operations Manager, and/or The Company M.D. to resolve the issue (verbally or in writing). In the event of the issue still not being resolved to The Clients satisfaction the complaint must be sent in writing to The Company M.D. - clearing stating the complaint, and if possible a suggested solution to the issue.
In the event of the The Client still not being satisfied, the two parties’ should in the first instance agree to a third party arbitrator that is acceptable to both party’s.
The terms and conditions of agreements made shall be subject to, and governed by Nepalese jurisdiction. Tours to Tibet are strictly run under the Tibet Tourism Authority.

Asian Heritage notes that all tours have a degree of "adventure" in them. Tolerance, understanding and a sense of humor is important. We will at all times try to hold our clients informed about potential problems, dangers, and attempt to avoid all and any extra expenses.

(G) Health & Vaccinations

Ultimately it is your own responsibility to make sure that you are fit enough to join our adventure holiday trip. In line with this, you should have a through medical and dental check up before the holiday you also need specific immunizations when visiting some countries and this is explained in the Visitor to leaflet which we send to you when you book. On all of our trips, a comprehensive medical kit is carried.